All libraries are closed until further notice. No late fines will be assessed for overdue items, and you can return materials when libraries reopen. COVID-19 response and resources.
Todas las bibliotecas están cerradas hasta nuevo aviso. Más información.

Print this page

Ask a Librarian


Leer en español

Having trouble using your Library Card online? Try these tips!

  • Make sure you are accessing our digital items either through our website ( or using our name, Los Angeles Public Library, in the e-media app. Our name is very similar to the Los Angeles County Public Library, so many people make that mistake.
  • Make sure you are using your library card number (starting with "272..." with no dashes or spaces) and PIN, the last four digits of the telephone number in your account. It might be an older telephone number than you expect.
  • If you still cannot log in, please fill out the form below for assistance.

Have a quick question, need reference or e-media guidance?

Our librarians are ready to help! Please fill out the form below for assistance. We'll respond to your email within 36-48 hours or less, excluding weekends.

E-mail Us
Fill out the form completely to help us answer your question more efficiently.

Please enter your question in the box below. Explain the question or problem as specifically as possible. If there are date or context limitations let us know. Also, tell us anything you already know about your question and/or where you have already searched.

Frequently Asked Questions

When will the Los Angeles Public Library reopen?

In accordance with actions being taken Citywide to prevent the spread of the COVID-19 virus, the Central Library and all 72 branches are currently closed until March 31.

Can I return my library materials?

The Los Angeles Public Library is currently not accepting returns. Please hold onto your library materials and we will accept returns after we reopen. No late fees will be charged for materials during this closure.

Can I renew my library materials?

Patrons can still renew library materials 24/7. You can renew online using your "My Library Account" or by calling our renewal hotline at 888-577-5275.

If you item cannot be renewed during our closure, no need to panic! We are not accepting returns during our closure, so we will be removing overdue fines when we reopen and items can be returned.

What is going to happen to my holds?

During our closure, holds cannot be placed or retrieved. If your hold has become available for pick-up, we will hold it for you and make it available for pick-up when we resume our hours of operation. Thank you for your patience during this interruption of our normal operations.

I'm accruing fines! What can I do?

Thank you for being mindful of your library account. During this closure, we ask that you stay safe, hold onto library materials and don't worry about library fees. When we reopen, library staff will remove any fees accrued due to our closure.

I want to access e-media, but don't have a library card. What can I do?

If you are a resident of the City of Los Angeles, you can apply for an e-card here.

If you are within the library's service area, you can apply for an instant Overdrive library card, please visit us here for details on this service.