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Services for People with Disabilities

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City Services

Title II of the Americans with Disabilities Act

The City of Los Angeles does not discriminate on the basis of disability and upon request will provide reasonable accommodations to ensure equal access to its programs, services, and activities.

Service animals as defined by the Americans with Disabilities Act (ADA), as amended, are welcome in all public libraries.

Sign Language interpreters, Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72-hours prior to the meeting you wish to attend. Due to difficulties in securing sign language interpreters, a five (5) or more business day notice is strongly recommended.

To request an accommodation for any of the Library's programs, services, or activities, please inform the Library Branch Manager of your accommodation request. You may also contact the Library Human Resources Office at 213-228-7430.

When any person believes that the City of Los Angeles has violated Title II of the ADA by denying access to its programs, services, and activities based on a disability, a formal grievance may be filed with DOD.  Click here for the ADA Title II Grievance Policy and Procedure.


Library Services

Audiobook and Large Type Book Collection

Audiobooks are available from the Central Library and your local branch in all subject areas. Contact your local branch to find out how you can request audiobooks to be delivered to your local branch.

Large Type books are available from the Central Library and branches in all subject areas. The Central Library’s large type collection is located in the Literature and Fiction Department on the third (3rd) floor. Contact your local branch for additional information.

Closed Circuit Television Magnifiers

Television Magnifiers enlarge print materials up to 60 times the actual size. The Television Magnifiers are available at:

Digital Collections

The Los Angeles Public Library has a vast collection of accessible digital material available ranging from books, audiobooks, films, language learning and music. Digital materials are available through the Library’s e-Media page.

Homebound Friends and Neighbors

Homebound library patrons may choose a friend or neighbor to pick-up and return library materials. To apply for a Homebound library card, or if you need additional information about this service, contact your local branch library, call the Circulation Support Office at 213-228-7065, or click here for an application, which you can print out and mail in.

Reference and Information Services

  • InfoNow
    Central Library’s InfoNow librarians are available to answer questions Monday-Friday from 10:00 a.m.-5:30 p.m., excluding holidays. Services are available by:
    • Telephone
      To reach a librarian by phone call 213-228-7272
    • E-mail
      Use InfoNow E-mail Services Form, questions are answered within 48 hours.

    • Fax
      Questions may be faxed to 213-228-7369.
       
    • Instant Messaging
      Instant Messaging (IM) is available for quick reference questions. Library card account questions cannot be answered or resolved through this service; instead call or visit your local branch or contact Central Library’s InfoNow at 213-228-7272.

      To access IM service:
      AOL (AIM): Asklapl
      Yahoo: Asklapl
      MSN: Asklapl@hotmail.com

    • Texting
      To start your question with AskLAPL:
      1. Text your question to 66746.  Use the phrase “AskLAPL” before your question. For example, AskLAPL What time do you close tonight?
      2. Press send and wait for your answer.
      3. Save the number 66746 in your contacts for future use.

      Questions regarding your library account cannot be resolved through the messaging services. Please contact Central Library’s InfoNow at 213-228-7272.

TTY/TDD

Individuals who are deaf, hard of hearing or have a speech disability, please use the California Relay Service at 7-1-1 to contact us.

Video Remote Interpreting Services (VRI)

The Library offers VRI services at Central Library and all 72 branch locations. This service provides immediate online sign language interpretation access to staff who are interacting with someone who is deaf or hard of hearing. For additional information or to request service, please contact your local branch manager or the Library Human Resources Department at 213-228-7430.

ZoomText

ZoomText is a computer application that enables visually-impaired or blind computer users to see and/or hear everything displayed on the computer screen. ZoomText is available at all branches.

Please note branch workstations are not reserved solely for ZoomText use.

To make a reservation for a computer workstation with ZoomText:

From the Los Angeles Public Library’s home page (www.lapl.org), click on Reserve a Computer (located on the left-side menu).

  1. Login using your Los Angeles Public Library card and PIN (the last four numbers of your phone).
  2. Select a branch.
  3. Select Internet/WordProcessing/ZoomText 1 hr. from the “PC type” drop-down menu.
  4. Select a day and time.

If you wish to use the ScreenReader feature you will need to bring headphones.

Please Note: Central Library’s ZoomText computers are located in the Computer Center on Lower Level 3 (LL3). Only in-person reservations are available at the Computer Center Service Desk


Local, State and Federal Services

Bookshare - An Accessible Online Library for people with print disabilities

Bookshare is a global literacy non-profit organization which provides free accessible e-books to students of any age who qualify for the program. Non-students may also join the program for a fee. To request more information call 650-352-0198 Monday-Friday 9:00 a.m. to 5:00 p.m. Pacific Time.

Braille Institute of Los Angeles

The Braille Institute of Los Angeles is the Southern California branch of the Library of Congress National Library Service. It is located at 741 North Vermont Avenue Los Angeles, CA 90029. For more information contact the Braille Institute at 1-800-808-2555 or 323-660-3880, Monday - Friday 8:30 a.m. - 5 p.m. (PST) or la@brailleinstitue.org

California's Library Services for People with Print Disabilities

California's Library Services for People with Print Disabilities, in association with the Library of Congress, provides free Braille and audio books, magazines and playback equipment to all eligible Californians unable to read standard print.

California Relay Service

Dial 7-1-1 to reach the California Relay Service. The California Relay Service can relay telephone conversations for people with disabilities and their family, friends, business contacts.  The service is open everyone.

Newsline® For The Blind

Newsline® for the Blind is a free newspaper and magazine service offered by the National Federation of the Blind to anyone who cannot read printed newspapers due to vision loss, dyslexia, or a physical disability.

 

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